Badge recipient has completed three hours of training in active listening and is now equipped to deepen lines of communication, build rapport across difference, and de-escalate conflict. Badge recipient is able to authentically engage in meaningful dialoge, develop rapport, de-escalate conflict, and build trust across extreme political difference with curiosity respect, and empathy.
Learning Objectives
- Learn active listening
- Practice cultural humility
Learning Content
- Deep Listening
- Building Rapport and Trust
- Practicing Humility, Empathy, and Curiosity
- Using Open-Ended Inquiry to Uncover Roots of Divisions
- Asking Better Questions
- Checking Tone
- Humanizing and Mirroring Language
- Employing De-Escalation Tactics
- Paraphrasing, Summarizing, and Pivoting
Learning Experience, Activities
Participants complete a self-paced, online training consisting of ten modules. Each modules consists of a training video, additional learning resources, and reflection questions. Participants also have access to a live, one-hour group session to deepen learning through real-time group activities, conversations, and games.
Assessment
Participants answer reflection questions upon completion of each module to support reflection and integration of learning material.
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