Civics Credentialing Passport
Privacy and Cookie Policy

Last updated 13 October, 2023

The Civics Credentialing Passport service (“CC Passport” or “Service”) is offered by Team Democracy, a nonprofit 501(c)3 organization (later referred to as “Service Provider”) to users of the Service (later referred to as “User(s)”). The Service forms part of the multi-platform Civics Credentialing System.

The primary purpose of CC Passport is to enable individuals and organizations to receive, upload, explore, request, curate, enhance and share digital badges (“Badges”) and badge portfolios based on the Open Badges standard. CC Passport also includes a small scale service for Users to create and issue badges to themselves and others.  CC Passport provides an online environment for Users to engage with organizations and other Users, using Badges, commentary and other digital content to socialize learning and achievement and build online communities for civic engagement.

CC Passport is part of a larger service called the Civics Credentialing System (“System”), which includes Open Badge Factory ( Open Badge Factory (OBF) is a large scale service for organizations as badge issuers, used by Team Democracy to issue digital badges to recipients.  CC Passport also relies on the Civics Credentialing System website (, which is used to integrate information, engagement, support and services for the system as a whole.

We encourage you to view the privacy policies of the other platforms.

1. This Privacy Policy forms part of our Terms of Use.


If you are visiting our Service, if you have a registered account to earn and manage your Badges (a “Badge Recipient”), or if you otherwise provide personal information directly to the Service, we act as the “data controller” of personal data, and this Privacy Policy applies to the personal data we collect from you. This also means we determine how and why your personal data is processed.


3.1 Contact Information. Through interactions with our Service, you may provide contact information, such as your name and email address.

3.2 Information on How You Use the Service. As you interact with the Service, we automatically collect usage information, including the type of content that you engage with, the features you use, the other users you interact with, and the time, frequency and duration of your activities.

3.3 Browser and Device Information. We collect personal data about the internet browser and device that you use to access the Service, including the type of device, operating system, settings, unique device identifiers, network information and other device-specific information.

3.4 Log Data. Our servers log certain personal data that your browser automatically sends whenever you visit the Service. Log data includes your Internet Protocol address (to understand what country you are connecting from), browser type and settings, the date and time of your request, and how you interacted with the Service. Your geographic location may determine which features and third-party content will be available to you.

3.5 Cookies and Automatically Collected Information. We work with third-party tracking services that use cookies to collect data about users of the Service. This data includes usage and user statistics. Emails sent through the Service may automatically collect information about whether emails have been opened and acted upon. We provide more information on cookies below.

3.6 Personal Data from Third Parties. We collect personal data from third parties to whom you give permission to share your personal data with us or where that personal data is publicly available online.

3.7 Personal Data Collected from Badge Recipient. If you are a Badge Recipient, we collect additional personal data, such as:

  • a. Registration information, including your email address, password, first and last name, language and country. If you choose to register via a third-party partner, e.g., Facebook, LinkedIn, or Google, we may receive personal data made available by you through such third-party integration partner; and
  • b. Account settings, including various preferences and personal details, e.g. profile image, biography and links to social media.


4.1 Sensitive Personal Data. We do not request or intentionally collect any sensitive personal data, such as health information, genetic data, religious information, or government issued ID numbers.

4.2 Children’s Personal Data. Our Terms prohibit anyone under the age of 13 from using the Service.


5.1 Delivering the Service. We use your personal data to provide the Service; share and track Badges; connect your CC Passport account to other services; log in and authenticate users; remember your settings; maintain back-end infrastructure; and for related business purposes. Legal basis: Consent; Contract; Legitimate Interests.

5.2 Improving CC Passport. We use your personal data to help deliver CC Passport in an effective and efficient manner, including to better understand how users interact with CC Passport, and as part of our efforts to keep CC Passport secure. Legal basis: Contract; Legitimate Interests.

5.3 Customer Support. We use your personal data to communicate changes about the Service and provide support via phone or email. Legal basis: Contract; Legitimate Interests.

5.4 Marketing. We use your personal data to respond to inquiries through our website or other contact methods about the Service that you send to us and to send users messages about updates, new features, and other relevant information. We will only send you email marketing information if you consent to us doing so when you register for the Service, opt in to receive marketing emails in your account settings, or as otherwise permitted by our agreement with you and applicable law. Legal basis: Consent; Contract.


We share your personal data with certain third parties in the following circumstances:

6.1 Badge Tracking. We use personal data for processing the award of Badges, such as tracking progress and completion. We may also share your personal data with respect to a given Badge with the Badge Issuer who created or awarded the Badge, and with other individuals designated by that Badge Issuer to assist with the creation and/or awarding of the Badge, and with the organization with which they are affiliated.

6.2 Service Providers. To assist us in meeting business operations needs and to perform certain services, it is sometimes necessary to share your personal data with third-party providers, such as providers of hosting, payment processing, email communication, and analytics. If required under applicable law, we will make a list of third-party service providers available to you upon request sent to

6.3 Legal Requirements. We may share personal data in order to: (a) comply with our legal obligations, (b) detect, prevent, or otherwise address fraud, security or technical issues, (c) enforce applicable policies, including investigation of potential violations, or (d) protect against harm to the rights, property or safety of our users, the public, or ourselves. We may also share personal data with your consent or as otherwise disclosed at the time of collection.

7. GLOBAL PRIVACY PRACTICES. If you are using the Service from a country outside the United States your personal data may be transferred for processing from your current location to our offices and servers and our authorized third-party service providers located globally, including in the United States. Other countries may have data protection laws less stringent than or otherwise different from the laws in effect in the country in which you are located. When we transfer information, we make use of the standard contractual data protection clauses, which have been approved by the European Commission.

8. EEA and UK Privacy Rights

8.1 If you are located in the European Economic Area (EEA) or United Kingdom (UK), we are required to notify you about the legal basis upon which your personal data is processed. We process your personal data under one or more of the following legal bases:

“Contract” means that processing your personal data is necessary for us to fulfill the obligations of a contract between you and the Service.  << [instructure?]

“Legitimate Interests” means processing your personal data is necessary to further our legitimate interests, which include:

  • a. Delivering, developing, and improving the Service
  • b. Understanding your behavior on the Service
  • c. Measuring the effectiveness of marketing campaigns

“Consent” means processing your personal data is done with your consent. You can revoke your consent at any time by emailing your revocation request to If you revoke your consent, we will stop processing your personal data, unless there is another legal basis for continuing to process your personal data.

“Legal Requirement” means processing of your personal data is necessary for compliance with a legal obligation to which we as the controller are subject.

8.2 Users in the EEA or UK have certain legal rights to obtain information about whether we hold their personal data, to access personal data we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or limitations. We will respond to your request to exercise these rights within a reasonable time. Rights which you may be entitled to include: (a) data access, (b) rectification, (c) erasure, (d) restrict processing, (e) data portability, and (f) object to processing.

8.3 Should you wish to make a request in respect of your personal data please contact us at and we will address your request as required by applicable law.

8.4 Additionally, you have the right to lodge a complaint against us. To do so, contact the supervisory authority in your country of residence.


9.1 This section applies only to California consumers whose personal information is subject to protection under the California Consumer Privacy Act (CCPA). It describes how we collect, use, and share California consumers’ Personal Information in our role as a business, and the rights applicable to such residents. Team Democracy  is a nonprofit 501(c)3 organization and does not sell Personal Data. We may share Personal Data with third parties if those third parties are authorized service providers or business partners who have agreed to our contractual limitations as to their retention, use, and disclosure of such Personal Data. If you are unable to access this Privacy Policy due to a disability or any physical or mental impairment, please contact us and we will arrange to supply you with the information you need in an alternative format that you can access. For purposes of this section “Personal Information” has the meaning given in the CCPA.

9.2 How We Collect, Use, and Share your Personal Information. We have collected the following statutory categories of Personal Information in the past twelve (12) months:

  • a. Identifiers, such as first name, last name, and e-mail address. We collect this information directly from you or from single sign-on (SSO) identity providers (IDP) that you authorize. For example, if you access the Service through a third-party application, such as a social network or a third-party login service, we may collect information about you from that third party that you have made available via your privacy settings.
  • b. Geolocation data, such as IP address. We collect this information from your interaction with our web application.
  • c. Other personal information, in instances when you interact with us online, by email in the context of receiving help through our help desk or other support channels; participation in customer surveys or contests; or in providing the Service to you.
  • d. California or federal law protected classification characteristics.
  • e. Education-related information. We collect this information from partner organizations who may have collected this information from you in education activities and related events and interactions, or from you if you share it with us as a badge recipient.

9.3 The business and commercial purposes for which we collect this information are described in Section 5 of this Privacy Policy. The categories of third parties to whom we “disclose” this information for a business purpose are described in Section 6 of this Privacy Policy.

9.4 You have certain rights regarding the Personal Information we collect or maintain about you. Please note these rights are not absolute, and there may be cases when we decline your request as permitted by law.

  • a. The right of access means that you have the right to request that we disclose to you or your authorized agent what Personal Information we have collected, used and disclosed about you in the past 12 months.
  • b. The right of deletion means that you have the right to request that we delete Personal Information collected or maintained by us, subject to certain exceptions.
  • c. The right to non-discrimination means that you will not receive any discriminatory treatment when you exercise one of your privacy rights.

9.5 How to Exercise your California Rights

You can exercise your rights yourself or you can alternatively designate an authorized agent to exercise these rights on your behalf. Please note that to protect your Personal Information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent’s identity to protect your Personal Information.

9.6 Contact Us. If you want to contact us to access your rights under CCPA, learn more about your rights or our privacy practices, or to request access to this policy in an alternative format, contact us at:

9.7 Do Not Track (DNT). We may use cookies or other similar tracking technologies to collect information about your browsing activities over time and across different websites. We may allow third-party service providers and other third parties to do the same. We do not respond to “Do Not Track” (DNT) signals and we operate as described in this Privacy Policy whether or not a DNT signal is received.

10. DATA RETENTION. We keep your personal data for as long as we have a legitimate business need to do so or as required by law. Contact us at if you have questions about retention of your personal data.

11. COOKIES. We use cookies, and other similar technologies, for activities such as (a) maintaining the functionality of the Service, e.g., automatic account sign-in, (b) securing the Site, (c) improving the Service, and (d) deploying website analytics, e.g., Google Analytics.

12. SECURITY. We take reasonable administrative and technical steps to protect your personal data from loss, misuse and unauthorized access, disclosure, alteration, or destruction. It is important for you to protect against unauthorized access to your password to the Site and to your computer. Be sure to sign out of the Service when finished.

13. UPDATING YOUR PERSONAL DATA. If you need to change or correct your personal data, or wish to have it deleted from our system, contact us at and we will address your request in accordance with applicable law.


14.1 No personal data. You can choose to simply browse the Service and not provide us with any personal data using browser features that restrict cookies, but you will not be able to utilize most of the Service’s features.

14.2 Unsubscribe from certain emails. You can unsubscribe or opt out of marketing emails at any time, via a link in each email from us or by emailing us at If you opt out of marketing emails, we will continue to contact you via email with respect to issuance of a Badge, your Service account, and to respond to your requests.

14.3 Disable tracking technologies. Most Internet browsers allow you to disable and/or delete cookies. If you turn off or otherwise disable cookies, you can continue to use the Service, but it may not work effectively.

14.4 Contact Badge Issuer. Where you have received a notification about a Badge issued to you by a Badge Issuer, you will need to directly contact that person or organization to discuss access and/or deletion of personal data, e.g., your name and email address. In such instances, we do not control your personal data and we are not in a position to directly handle requests that relate to such personal data.

15. THIRD-PARTY LINKS. This Privacy Policy does not apply when you use a link to go from the Service to another website. Your browsing and interactions on any third-party website are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible for, and we do not exercise control over any third parties that you authorize to access your content. If you are using a third-party website, e.g., Facebook, and you allow such third-party access to your content, you do so at your own risk.