Badge holder completed a course learning how to hold difficult conversations with respect and dignity, resolve issues before they escalate, and master the steps of principled negotiation to find common ground based on underlying needs and interests.
This training includes instructor-led webinars with presentations, interactive exercises, and group discussion.
The Learning objectives are to :
- Confront Issues Early: Gain the confidence to address difficult conversations head-on and resolve issues before they escalate.
- Understand Your Conflict Style: Identify your typical conflict-handling approach and learn to adopt more effective strategies for a variety of circumstances.
- Enhance Communication Skills: Refresh and practice essential communication skills to effectively manage sticky situations.
- Apply Principled Negotiation Techniques: Master the steps of principled negotiation to find common ground based on underlying needs and interests.
- Network with Peers: Learn and connect with fellow participants to share experiences and strategies. Expand your network to support partnerships."
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